Frequently Asked Questions

How does the booking process work?

Booking with us is a breeze!

1. Start by reaching out for a quote via our website or contacting our team directly.

2. Once we confirm availability and discuss your event details, you'll receive a detailed contract outlining the terms.

3. To secure your date, simply sign the contract and provide the specified deposit.

4. Pay the remaining amount at least 7 days before the event.

5. Relax and let our team take care of the rest. We will see you on the special day!

What's included in the 360 Photo Booth rental?

Our rental includes the full set up and dismantling of the 360 photo booth, unlimited use, a booth attendant, HD camera, professional studio lighting, red carpet, classy barrier posts, personalised instant videos and a variety of props.

How much space is required for the 360 Photo Booth?

Our booth is versatile and can fit into various spaces. We typically require a 2.5m x 2.5m area for the best setup, but we can discuss specific requirements based on your venue.

How many people can fit on the 360 Photo Booth?

Up to 5 adults or 6 kids can stand on the 100cm circular platform!

What areas do you serve with your 360 photo booth services?

We're excited to bring our 360 photo booth experience to events across the entire United Kingdom. We've got your celebrations covered nationwide!

Where are you located?

We are located in the vibrant West-Midlands.

Is an attendant included and what is their role?

Yes, a professional booth attendant is included. They'll ensure the smooth operation of the booth, assist your guests, and make sure everything runs seamlessly.

Can I customise the experience for my event?

Absolutely! We offer a range of customisation options, including personalised messages, branded overlays, and themed props. Let us know your vision, and we'll tailor the experience to match.

What if I have a specific theme for my event?

We love themed events! Let us know your theme in advance, and we'll work with you to customise the booth props and overlays to match the atmosphere of your event.

What events do you cater to?

We cater to a wide range of events, including weddings, parties, corporate events, birthdays, gender reveals and more. If you're celebrating, we've got you covered!

How quickly do we receive our clips?

Enjoy the instant gratification! Videos are available immediately for you and your guests to relive the magic on the spot.

Can the 360 photo booth be set up outdoors?

Yes, our photo booth can be set up outdoors. However, it's essential to consider factors like weather conditions and access to a power source. Please discuss your outdoor event details with us.

What forms of payments do you accept?

We offer flexibility in payment options. Currently, we accept bank transfers, paypal and cash payments. If you have specific payment preferences or questions, feel free to discuss them with our team during the booking process.

Cancellation & Refund policy?

Please read the terms in full. If you do not accept these terms, please speak to us before making a booking. Booking with us implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. PAYMENTS & DEPOSIT

1.1 Once we have confirmed your booking you will be required to pay a deposit of £100 to secure the booking.

1.3 The remaining balance can be paid in installments or in full at least 7 days before your event.

2. CANCELLATION POLICY

2.1 If your booking is cancelled less than 21 days before the event, your deposit is non-refundable.

2.2 If your booking is cancelled less than 96 hours before the event, a charge of 65% of your booking cost will be incurred.

2.4 If your booking is cancelled less than 48 hours before the event the full cost of your booking is payable.

Booking Terms & Conditions

BOOKING TERMS AND CONDITIONS

Please read the terms in full. If you do not accept these terms, please speak to us before making a booking. Booking with us implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. PAYMENTS & DEPOSIT

1.1 Once we have confirmed your booking you will be required to pay a deposit of £100 to secure the booking.

1.3 The remaining balance can be paid in installments or in full at least 7 days before your event.

2. CANCELLATION POLICY

2.1 If your booking is cancelled less than 21 days before the event, your deposit is non-refundable.

2.2 If your booking is cancelled less than 96 hours before the event, a charge of 65% of your booking cost will be incurred.

2.4 If your booking is cancelled less than 48 hours before the event the full cost of your booking is payable.

3. LOGISTICS

3.1 The time to set up and pack down the booth and all equipment is not included in the length of your hire. You will have full length of time to use the booth.

3.2 We require at least 45 mins either side of the booking for set up and pack down. If you have included other special effects add-ons then the set up and pack down time may be longer.

3.3 If you require the booth to be set up further in advance than 45 minutes before the booking time then idle hours can be added to your booking.

3.4 If the location of the booking is not at ground level and no lift access is available, you will be required to inform us at the time of booking or at least 7 days before the date of the booking.

4. USE OF THE 360 BOOTH

4.1 The booth will be operated by one of our trained attendants at your event.

4.2 At no time will any guest be allowed to operate the booth.

4.3 All guests will be given instructions by the attendant on how to get on the booth and use it safely.

4.4 It is the responsibility of the guest to use the booth in line with the guidance given by our trained attendant.

4.5 The customer (person who made the booking) will be liable for any damage caused to the booth or other special effects equipment by a guest when not following the instructions and safety procedures given by the 360 Selfie Booth attendant. 

 

Website Terms & Conditions

These terms and conditions govern your use of our website.

Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. SITE ACCESS

1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible only if you have registered.]

2. USE OF WEBSITE

2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

3. SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4. VISITOR CONDUCT

4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

4.2 When using this website you shall not post or send to or from this Website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.

5. LINKS TO AND FROM OTHER WEBSITES

5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions: (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6. DISCLAIMER

6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

7. EXCLUSION OF LIABILITY

7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

8. GOVERNING JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

9. OUR DETAILS

UK Aura Events LTD

Registered in England & Wales. Company number: 15269891

Couldn't find the help you was looking for, email us directly at info@auraeventsuk.co.uk with your query or DM us on Instagram